An apology is defined as:
“a regretful acknowledgement of an offence or failure”.
However, SORRY can sometimes be the hardest word.
For those involved in a dispute where there was a good pre-existing relationship, an apology can sometimes help set aside some of the hurt feelings, enabling a resolution to be reached to end the dispute.
Timing is very important so the apology isn’t seen as insincere or too late.
If regret has been expressed at the dispute carrying on or a shame that relations have broken down, or nostalgic about what once existed, an apology may be the free dispute resolution tool you need.